Our Service Policy

General Working Principles

• Tülay Akkol Oral and Dental Health Polyclinic is a family that embraces the principle of eliminating errors rather than blaming individuals, and where love and respect are upheld, fostering a team spirit rather than individualism.
  
  
• Tülay Akkol Dental Oral and Dental Health Polyclinic is committed to embracing the philosophy of Total Quality Management. Within this framework, "Patient Satisfaction" is a service principle from which we will never compromise.
  
  
• Tülay Akkol Oral and Dental Health Polyclinic does not act with commercial concerns in its relationships with patients, does not create mechanisms that would cause patients to make unnecessary payments, and accordingly, no employee is rewarded based on such practices.
  
  
• Tülay Akkol Oral and Dental Health Polyclinic does not discriminate among its patients on the basis of religion, language, race, nationality, or gender. No emergency patient is ever turned away. No patient is treated differently. All patients are informed about costs and risks. No surgical intervention is performed except when medically necessary. The rules of professional ethics apply in all units.
  
  
• The most valuable asset of Tülay Akkol Oral and Dental Health Polyclinic is its employees. It believes that true dental healthcare service can only be delivered at the intersection of "Unconditional Patient Satisfaction" and "Absolute Employee Satisfaction."
  
  
• Tülay Akkol Oral and Dental Health Polyclinic considers it its duty to provide modern dental healthcare services to all employees, patients, and their relatives within the framework of humanity and scientific principles, without delay, and with a smiling face, attention, care, compassion, and respect; and to inform them patiently, clearly, and politely at every stage. This duty is defined as maintaining the highest level of scientific standards and traditional hospitality without departing from a contemporary approach, and it is the responsibility of every Tülay Akkol Oral and Dental Health Polyclinic employee.
  
  
• The service approach of Tülay Akkol Oral and Dental Health Polyclinic pursues excellence at every stage, beginning even before the patient reaches our institution, continuing throughout the clinical process, and extending into the post-clinic period.
  
  
• At Tülay Akkol Oral and Dental Health Polyclinic, everyone loves their work and one another, and shares responsibility fully in both success and failure. Except in matters requiring specific expertise, no one says, "This does not concern me; it is not my job," and when necessary, regardless of status or role, everyone does their best to ensure that services continue without interruption.
  
  
• Tülay Akkol Oral and Dental Health Polyclinic supports continuous education with the belief that investment in people translates into quality in service, and organizes activities that strengthen unity and solidarity within available conditions. Within the framework of the Total Quality Management approach, it recognizes that its employees must strive for continuous improvement every day.